INTRODUCTION

 

RentBase takes your privacy seriously and we believe in protecting your information. The purpose of this Privacy Policy is to describe how RentBase collects, uses and shares information about renters, real estate agents, property owners and managers, and others that use the RentBase websites and platform (e.g., website and mobile applications) owned and controlled by us, including www.RentBase.com (collectively referred to herein as the “Services”). Please read this Privacy Policy carefully to understand our privacy practices. If you do not understand any aspects of our Privacy Policy, please feel free to Contact Us.

 

SCOPE; THIRD PARTY SERVICES

 

This Privacy Policy applies only to Personal Information we collect at and through the Services. Our Services may contain links to third party websites that are not owned or controlled by RentBase. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website that collects Personal Information.


 

ADDITIONAL TERMS

 

Please reference our Terms of Use which apply to your use of our Services. 


 

INFORMATION WE COLLECT AND WHY WE COLLECT IT

 

When you use our Services, we may collect various information about you and your devices.  Some information relates to you directly, such as your name or mail address, while some of this information is connected to your interactions through your account, profile, or device.  The types of information we collect about you depends on how you use our Services. When we use the term “Personal Information” in this Privacy Policy, we are referring to information that can be used to identify you.  

 

Website Visitors

When you visit certain parts of our Services, including our websites, we collect information, including Personal Information, that you voluntarily provide to us.  We also collect some information automatically from your device and/or your use of our Services, including our websites.  Such Personal Information may include:

  • Contact information such as your name, address, phone number, and email address

  • IP address

  • Device information

  • Geolocation information 

 

As is true with most websites, we collect certain non-Personal Information automatically as you use our Services and our websites, which may include:

  • IP address 

  • Browser type

  • Computer or device type

  • Unique device identifiers for mobile devices or tablets

  • Operating system version      

  • The website from where you navigated to our websites

  • Time and date of using, accessing, or otherwise interacting with our Services

  • The pages on our websites and Services that you view

  • The name of your Internet service provider (ISP)

 

Users of Our Services

When use our Services, such as when you submit a rental questionnaire, communicate with us or through our Services, list properties in our database, register an account with us, or create a renter, landlord, or agent profile, in addition to the information shown above, we collect certain information, including Personal Information, from you.  This may include:

  • Contact information such as your name, address, phone number, and email address

  • Username and RentBase ID

  • Your apartment and rental preferences, such as details about the properties you have searched for or expressed interest in, information about roommates, your price range (we may collect similar information from landlords and agents as well) 

  • Occupation and education information 

  • Vehicle information

  • Pet information

  • Property ownership information

  • Messages you send through our Services

  • Photos (only if you add them)

  • If you use social media logins (such as Google and Facebook) to log in to our Services, we may access your public social media profile information.  You can always limit this sharing using your social media service settings


 

HOW WE USE YOUR INFORMATION

 

Website Visitors

We use information collected from those that visit certain parts of our Services, including our websites, to operate our business, including but not limited to the following purposes:

  • Communicate with you

  • Provide support and customer service 

  • Analyze and improve website functions and operations

  • Detect and investigate fraud, bugs, and security flaws

  • Comply with legal obligations

  • Personalize or customize your experience using the Website

  • Perform analytic analysis to measure performance, improve performance, and to better market our website and Services

  • Send you information about and market our company, our website, and Services

  • Send you information about and market products and services of third parties that we think you may be interested in

 

Users of Our Services

We use information collected from users of our Services to operate our business and provide our Services, including but not limited to the following purposes:

  • Communicate with you

  • Facilitate communication between users

  • Provide support and customer service 

  • Provide more accurate listings to you

  • Detect and investigate fraud, bugs, and security flaws

  • Comply with legal obligations

  • Create your profile or account

  • Create property listings

  • Suggest properties and landlords that you may be interested in (if you are a renter)

  • Suggest tenants that you may be interested in (if you are a landlord or an agent)

  • Improve Services and website functionality, product offerings, and customer experience

  • Personalize or customize your experience using the Services

  • Perform analytic analysis to measure performance, improve performance, and to better market our website and Services

  • Identify or verify you or your identity, and help you identify yourself to other users


 

COOKIES

 

Like most websites, our Services use cookies, beacons, pixel tags and other similar technology in order to improve and to understand how people use our Services. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

 

PAYMENT INFORMATION

 

We partner with Stripe, a leading payment service provider, to process credit and debit card transactions completed through our Services.  Your full credit or debit card information is never shared with us, and at no point in any transaction do we have access to that data.  You should consult Stripe’s terms of use to learn more about how it processes credit and debit card transactions by visiting https://stripe.com/privacy


 

HOW WE SHARE YOUR INFORMATION

 

RentBase will never sell your Personal Information.

 

We use third party service providers to assist us with providing our Services to you, host our website and Services, send out email updates and other communications, provide marketing and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your Personal Information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information. 

 

Users of Our Services

  • Please note that if you create a RentBase account or profile, your profile information may be visible to other users of our Services. Examples of such can occur if you choose to share some of your profile information with additional users . 

  • If you are a renter, we may share your Personal Information with landlords and agents who use our Services that we think you may be interested in hearing from, but only with your consent in each instance

  • If you are a landlord or an agent, we may share your Personal Information with renters and leads, but only with your consent in each instance 

 

Your Consent

 

Except as otherwise provided in this Privacy Policy, we will share your Personal Information with companies, organizations or individuals outside of RentBase only when we have your consent to do so.

 

Legal Proceedings

 

We will share your Personal Information with third party companies, organizations or individuals outside of RentBase if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, subpoena, legal process or governmental request

  • Enforce applicable Terms of Sale and Terms of Service, including investigation of potential violations

  • Detect, prevent, or otherwise address fraud, security or technical issues

  • Protect against harm to the rights, property or safety of RentBase, our users, customers or the public as required or permitted by law

 

Transfer in the Event of Sale or Change of Control

 

If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Services to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your Personal Information to the new owner. In such a case, unless permitted or otherwise directed by applicable law, your Personal Information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer.


 

UNITED STATES USERS ONLY

 

RentBase is based in the United States, and our Services are hosted there.  Our Services are intended for individuals located in the United States only. If you are accessing our Services from another country, the laws governing our website’s collection and use of personal information may be different from the laws of your country.  If you decide to use our Services or otherwise share your Personal Information with us, you are agreeing to be governed by the laws of the United States, and you are expressly consenting to the transfer of your data to the United States.

 

We reserve the right to delete any user’s information from our systems, without notice, if we determine or reasonably believe that such user is not located in the United States.

 

MANAGING COMMUNICATIONS PREFERENCES

 

Email subscriptions

RentBase may send you email for a variety of reasons.  For example, if you save a search, we’ll send you emails with new rentals on the market that match your search criteria.  If you save a home, we’ll keep you posted on status.  If you have an account with RentBase, you can select your preferences through your account settings. You may also unsubscribe from receiving marketing communications or manage the types of email you receive by following the instructions included in each email we send you. However, even if you unsubscribe from some email subscriptions, we may still need to email you with important transactional or other non-advertising information.

 

Calls and texts

Some of our services allow you to provide your phone number to us.  If you give us your number, we may call or text you to communicate with your or to contact you about our Services. We will contact you through these methods only in accordance with applicable legal requirements, and you always have the ability to opt out of further calls or texts.


 

PROTECTING YOUR INFORMATION; RETENTION

 

Security of Personal Information

We understand that no matter how we collect your information, we have a responsibility to protect it.  We take that responsibility seriously.  We take steps to secure Personal Information through administrative, technical and physical safeguards designed to protect against the risk of accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We also look for threats and take reasonable steps to respond to those threats in order to better protect the information that users share with us.  

 

Despite these safeguards and our additional efforts to secure your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third-parties will not be able to defeat our security, and improperly collect, access, steal, or modify your personal information.  

 

Retention

 

RentBase generally retains Personal Information only as long as necessary and as required for our business operations, for archival purposes, and/or to satisfy legal requirements. Because we maintain our Services to protect from accidental or malicious loss and destruction, residual copies of your Personal Information may be retained in our backup and archival systems for a limited period of time, after which the information will be automatically deleted.


 

MANAGE YOUR PERSONAL INFORMATION

 

You may manage your Personal Information by making certain choices. If you believe that any Personal Information you have provided to us is out-of-date or inaccurate, you may review and correct such information if it is within your online account by logging in at any time or Contact Us. You may also have additional rights detailed below depending on where you live. As a security precaution, we may need to request information from you to help us confirm your identity when exercising a right related to your Personal Information.

 

Tracking/Online Advertising Opt-Out

You may disable or delete browser cookies through your browser settings. Cookies are generally easy to disable or delete, but the method varies between browsers. To learn how you can manage Flash cookies, visit Adobe’s Flash player settings page. If you disable or delete cookies, or if you are running third-party software that intercepts or deletes cookies, please note that some parts of our websites may not work properly.

 

You can opt out of third parties collecting your Personal Information for targeted advertising purposes in the United States by visiting the National Advertising Initiative’s (NAI) opt-out page and the Digital Advertising Alliance’s (DAA) opt-out page and in the EEA by visiting The Programme’s opt-out page.

 

MINORS

 

Our Services are not directed at minors under 18, and we do not knowingly collect personal or other information from children under 18.  If you are under 18 years of age, you are not permitted to use our Services.  If you are the parent of a child under the age of 18, and you believe he or she has shared information with us, please contact us at support@therentbase.com so that we can remove such information from our systems.  

 

NEVADA RESIDENTS

 

Pursuant to Nevada law, you may direct a business that operates an internet website not to sell certain Personal Information a business has collected or will collect about you. RentBase does not sell your Personal Information pursuant to Nevada law. However, Nevada residents have the legal right to opt out of the sale of their Personal Information, even if their information is not currently being sold. For more information about how we handle and share your personal information or to opt-out under Nevada law, contact us at privacy@therentbase.com 

 

CALIFORNIA RESIDENTS

 

CHANGES TO THIS POLICY

 

We may update our Privacy Policy to reflect changes to our Services and our information practices. If we make any material changes, we will notify you by posting a notice on our website with a link to our revised policy, and we may contact you if you have supplied us with a valid e-mail address. We encourage you to periodically visit this page for the latest information on our privacy practices.


 

CONTACTING RENTBASE

 

If you have any questions about this Privacy Policy, or the privacy practices of RentBase, please  email us at privacy@therentbase.com